Frequently Asked Questions

How long does shipping take?

Every product on The PopShop ships within 5-7 business days to the US, with tracking from day one. We won't carry a product that can't meet that timeline.

How do you pick what goes in the catalog?

We track what's actually trending across TikTok, Instagram Reels, and major platforms, then test or vet the products before they go live. The catalog refreshes every two weeks. Anything that gets consistent complaints comes out.

What's your return policy?

If your order arrives damaged, wrong, or doesn't match the listing, we sort it out. Contact us within 14 days of delivery and we'll either replace it or refund it, no runaround.

Can I track my order?

Yes. Every order ships with a tracking number. You'll receive it by email once your order leaves the warehouse.

How often does the catalog change?

Every two weeks. New drops go live on the 1st and 15th of each month. Subscribe to the newsletter and we'll let you know what's new before it sells out.

Do you ship internationally?

We're US-focused right now with the 5-7 day guarantee. International shipping is on the roadmap.